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Apply for a Trade Account
We are a specialist Aquatic & Reptile Wholesaler working exclusively with trade customers across Aquatic & Reptile Shops, Pet Stores, Garden Centers, Fish Farms & Universities. Please Note: we only deliver to registered businesses or operations and do not supply at home businesses.
If you would like to apply for a Trade Account please use the button below to compelte our application form, if succesful we will be in touch within 2 working days with your account infomation and login details. Please note due to the large volume of applications we receive we are unable to reply to all those that do not meet our requirements.
Account Management
Welcome to your Norwood Aquarium Account Management page. Here, you’ll find everything you need to know about managing your wholesale account, our product offerings, exclusive deals, and how to get in touch with our team.
Contact Us
Our team is always here to help. For any account queries, product information, or support, you can reach us in the following ways:
Phone: 01883 625454
Email: [email protected]
Social Media: Facebook & Instagram (@NorwoodAquarium)
Business Hours: Monday–Thursday, 8am–5pm, Friday 8am-3pm
Product Ranges
We stock over 4,500 SKUs sourced from more than 60 top manufacturers, including Shark Aquatics, Aquatlantis, Gioia Shrimp, Evolution Aqua, Galapagos Reptile Gear, Hikari, JBL, Juwel, OASE, Tetra, and AquaDella.
Discounts & Stocking Deals
We offer competitive pricing and are always open to discussing volume deals or exclusive stocking arrangements. Discounts are generally negotiated on a case-by-case basis, so please contact your account manager or our sales team to discuss your needs. We’re also exploring loyalty programs to reward our regular B2B customers—watch this space for updates!
Delivery Days & Options
Scheduled Deliveries: Our own vans deliver weekly or fortnightly to most UK regions.
Courier Service: For urgent requests, we offer a fast courier option (1–2 days).
Minimum Order Values: £300 for box & van deliveries; £400 for pallet deliveries (higher for certain regions such as Scotland).
Credit Terms
We offer flexible payment options for trade customers:
Cash on Delivery (COD)
1 week, 2 weeks, or 30 days credit (60 days available in some cases)
Please speak with our accounts team if you’d like to discuss your payment terms or need to update your details.
New Products & Catalog Updates
Stay ahead with our regularly updated product catalog, available through our B2B website and our printed hardback catalog (distributed nationwide). We’ll keep you informed about new arrivals and special offers via email, Facebook, and in-person visits from our sales team.
Returns & Support
We pride ourselves on a low return rate (<1%), but if you ever receive a faulty or incorrect item, our dedicated support team is here to help you resolve it quickly and efficiently.
Account Closure
We’re sorry to see you go! If you wish to close your Norwood Aquarium trade account, please ensure you are logged into your account and then click the link below.
Our team will review your account to ensure there are no outstanding orders, invoices, or credits. We’ll confirm your account closure by email within 72 hours.
If you have any questions or concerns before closing your account, don’t hesitate to contact us—we’re always happy to help.